Haskett Funeral Homes | Lucan, Exeter & Zurich Ontario
Dashwood: 519-237-3532 Exeter: 519-235-1220 Lucan: 519-227-4211 Seaforth: 519-527-1390
Toll free: 1-844-HASKETT
  • Obituaries
  • When Death Occurs
  • Services & Support
    • Pre-Planning
    • Funeral & Celebration Services
    • Cremation Services
    • Local Bereavement Support
    • Resources
    • Accommodations – Southbank Suites
    • Local Florists
  • Contact
  • Our Team
  • Facilities
  • Pricing
  • Cremation & Celebrations

PARSONS: John (Jack) of RR 1 Hay

June 6, 2017 By Haskett Funeral Homes 84 Condolences

PARSONS: John (Jack) of RR 1 Hay

At home, surrounded by his loving family on Tuesday, June 6, 2017 in his 82nd year.  Beloved husband of Marion A. (Ford) Parsons for over 61 years.  Dear father of Brenda and Clare Martene of Crediton, Rick and Shelley Parsons of Exeter, Greg and Carrie Parsons of Exeter, Kim and Preston Dearing of RR 1 Hay, and Lisa and Chris Thompson of Kirkton.  Also survived by 11 grandchildren and 17.5 great-grandchildren.  Dear brother and brother-in-law of Maxine and Bill Kovacs of London, and Joan Finkbeiner of Wallaceburg.  Fondly remembered by the Ford family.  Predeceased by a grandson Michael Martene, and brother and sister-in-law Doug and Norma Parsons.  A special thank you to the nursing staff Cassie, Meghan, Annie, Patty, Charlene, Marg, and Lisa as well as the doctors and staff at the SHH for all their care and compassion. 

Please gather at โ€œThe Barnโ€ at Exeter Golf Course, 40374 Kirkton Road, Centralia at 1:00 PM for a Celebration of Life Service that will be held on Sunday, June 11th at 1:30 PM.  Please dress in casual attire.  Haskett Funeral Home, Exeter entrusted with arrangements (519-235-1220).  Private family interment in Exeter Cemetery.

Donations to St. Elizabeth Health Care, OneCare, SHH Foundation โ€“ Jessicaโ€™s House, or a charity of your choice would be appreciated by the family.  

” ngg_triggers_display=”never” order_by=”sortorder” order_direction=”ASC” returns=”included” maximum_entity_count=”500″]

Offer Condolence for the family of PARSONS: John (Jack) of RR 1 Hay

Print Obituary & Condolences Print Obituary & Condolences

Filed Under: Exeter, Obituary

Leave a Condolence

Please share your message of condolence with the family, It will be visible to the public but your email address will not be published. Required fields are marked *

Condolence Messages

  1. Keith and Rose Brittain

    June 13, 2017 at 4:59 PM

    Please accept our condolences so sorry to hear we are in NFLD thinking of you all

  2. Jessica & Joe Cook

    June 12, 2017 at 3:50 PM

    Aunt Marion & Family

    May care and love of those around you provide comfort and peace to get you through the days ahead. Uncle Jack will be deeply missed.

    Lots of Love Jessica (Chris’s daughter) & Joe

  3. Greg & Brenda Dayman

    June 12, 2017 at 9:04 AM

    Our Deepest Sympathy to All the Parsons Family

  4. Gary & Geraldine Parsons

    June 11, 2017 at 11:16 AM

    Aunt Marion, Brenda, Rick, Kim, Greg, Lisa & families.
    It is hard to believe a world without Jack. His presence was always felt and will continue to be felt through memories.
    He was a man who loved much in the world including his family, friends, farm, horses, fishing and hunting to name only a few.
    Our hearts are breaking with you. May he rest in peace and comfort.
    Gary & Geraldine

  5. Dave, Leona Morrissey & family

    June 10, 2017 at 9:15 PM

    Our sincere condolences Marion & family in your loss & sad time. May your fond memories be in your hearts in the coming days, thinking of you.

  6. John Farrell

    June 10, 2017 at 9:10 AM

    Marion and family,my sincere condolences on the passing of Jack. He was a great guy who loved each of you in a special way. John Farrell.

  7. Joanne Cunningham-Walzack

    June 9, 2017 at 7:54 PM

    So sorry to hear of Jack’s passing. My parents raced ponies with him. Jack was so fearless racing the chariots at the Exeter track. Our thoughts are with you at this time.

  8. Norm and Kay Tripp

    June 9, 2017 at 6:16 PM

    To all the Parson Families…….We offer our condolences for the loss of your loved one…Norm and Kay Tripp

  9. Ken and Shirley (He wood ) Simpson

    June 9, 2017 at 9:24 AM

    Marion and family…. so sorry to hear of Jack’s passing. I have fond memories of Jack when we were kids on the farm. Jack would come and help with the threshing and he would tease and kid around with us. Jack was a great man. Cherish all the memories. God Bless . Shirley(Heywood) Simpson

  10. Dave & Dianne Youmans and family

    June 9, 2017 at 8:17 AM

    To the entire Parsons family we would like to express our deepest condolences

  11. Ted and Chris Bibby

    June 8, 2017 at 9:50 PM

    Lisa,Chris & Family,
    Sincere sympathy to you on your loss.

  12. Lynne Dobson

    June 8, 2017 at 9:36 PM

    Dear Marion, Brenda, Rick, Greg, Kim, Lisa and Families,

    Thinking of you all as you remember, honour and celebrate a wonderful man.
    Sincerely,
    Lynne

  13. Claire and Winona Hoffman

    June 8, 2017 at 8:19 PM

    Brenda and all Jacks family.
    So sad to hear about your loss..Our heart and prayers go out to you all at this sad time..

  14. Chris & Geoff Douglas & Family

    June 8, 2017 at 7:33 PM

    Brenda and Clare & the Parsons Family,

    So saddened to hear of your loss. We can only imagine how cherished your Dad was to you, and what a grand part he played in your lives. Thinking of you and sending our warmest thoughts and deepest sympathy.

  15. Bob, Sharon, Megan, Nicole & Scott Pavkeje

    June 8, 2017 at 6:42 PM

    Sending our sympathy to your family,

  16. Jack and Mary Hogan

    June 8, 2017 at 5:48 PM

    Clare ,Brenda and all the Parson family, our sympathy, remember all the good times of family get togethers to help you through the days ahead. Love and hugs
    Uncle Jack and Aunt Mary.

  17. Janice Frayne Morris

    June 8, 2017 at 5:45 PM

    My sympathies to Marion and rest of Parson family on passing of Jack. May all your memories help you all at this difficult time.

  18. Jack and Mary Hogan

    June 8, 2017 at 5:43 PM

    Clare, Brenda and all the Parson family, so sorry of the loss of your Dad, remember all the happy family times together to give you strength in the days ahead. Love and hugs Uncle Jack and Aunt Mary

  19. Steve and Kim Baynham

    June 8, 2017 at 5:35 PM

    Dear Greg and Carrie and Family
    We are so sorry to hear of your dad’s passing. May the many memories you have your dad bring you comfort and some laughter . We are certainly thinking of you and your family members.
    Sincerely
    Elaine, Steve, Kim Baynham

  20. David Jones

    June 8, 2017 at 12:50 PM

    Jack was a wonderful man , loving Father and Grandfather, a great horseman, a gentleman. He will be missed by many, was loved by all. I know Ill sure miss him. Deepest sympathy to the Family, hope to see you all on Sunday

  21. Brad & Anne Mousseau

    June 8, 2017 at 11:00 AM

    Brad & I send our sincere condolences to Marion & all of the Parson family in the loss of Jack.
    Brad was just recalling memories of the horse days & deals & a few wrecks from years ago.
    Keeping you in our thoughts in the days ahead.

  22. Wanda Reynolds

    June 8, 2017 at 10:18 AM

    Kim & Preston and the Parsons’ Family

    Our thoughts are with you in this time of sorrow.
    Bob & Wanda Reynolds

  23. Christine Parsons

    June 8, 2017 at 9:41 AM

    Dear Aunt Marion, Brenda, Rick, Greg, Kim, Lisa and Families

    May words of comfort rest gently upon your hearts…..
    Much love and many thoughts.

    Chris & Family

  24. Barb Dietrich

    June 8, 2017 at 8:56 AM

    Brenda, Clare and Family
    The Parson Family

    Our condolences on the passing of Jack. May your many memories of happy times together, and the love of family, comfort you now and always.

    Thinking of you,
    Milt and Barb Dietrich

  25. Evelyn Vincent

    June 8, 2017 at 7:35 AM

    To Jack’s family,
    Sincere sympathy in your great loss. May you experience God’s peace and comfort.

  26. Bob and Lorette Mawson

    June 8, 2017 at 6:58 AM

    Our condolences to all of you at this difficult time .

  27. Debra Venner

    June 7, 2017 at 10:20 PM

    Rick & Shelley and to the entire Parsons family,

    Our deepest sympathies for your loss. A father may pass on but his thoughts, hopes and dreams live on in us. May your memories of him warm your hearts and bring you comfort.

    Sincerely,
    Debra, Sylvain, Chris & Riley

  28. Jim & LInda Dietrich

    June 7, 2017 at 9:50 PM

    Sincere sympathy to all the Parson family, so sorry for your loss

  29. Margaret Prout

    June 7, 2017 at 8:01 PM

    To Marion and the Parsons family…

    Sincere sympathy to Marion and all her family. Sympathy is extended as well to Jack and Marion’s
    Friends.

    Marg, Donna and Dave Prout

  30. Rob & Tara Russell

    June 7, 2017 at 6:14 PM

    Our deepest sympathies to all the Parson family, our thoughts and prayers are with you all at this difficult time.

    Rob & Tara Russell

  31. Teresa & Jeff Young

    June 7, 2017 at 5:52 PM

    Brenda, Clare and family:

    Our thoughts are with you at this difficult time. May you all find peace, comfort and courage to face the days ahead and may all of your fond memories remain forever in your heart.

  32. Pete Parsons

    June 7, 2017 at 5:33 PM

    Aunt Marion and family
    Thinking of you all at this sad time.
    Treasure all the great memories

  33. The Lord Family

    June 7, 2017 at 3:08 PM

    Dear Brenda, Clare and Family
    and the Parsons Family

    Extending our sincere sympathy to you at this most difficult time. Treasure your many memories!

    Dick and Deb Lord and Family

    The greatest gift I ever had
    Came from God; I call him Dad!
    ~Author Unknown

  34. Dan Heywood

    June 7, 2017 at 1:59 PM

    To the Parsons Family Very sorry to hear of Jacks passing. Our families go back a long time. He was a great guy! Dan Heywood & Belinda Sauder

  35. Dan Heywood

    June 7, 2017 at 1:52 PM

    To the Parsons family. Very sorry to hear of Jacks passing. Our families go back a long time. He was a great guy!! Dan Heywood and Belinda Sauder

  36. Don & Joan Heywood

    June 7, 2017 at 1:20 PM

    Don & Joan Heywood

    Marion and family:
    Sorry to hear of Jack’s passing. Our thoughts and prayers are with all of you at this sad time.
    Hugs Don & Joan

  37. Tom and Carol Arthur

    June 7, 2017 at 12:45 PM

    Brenda, Clare and Family -Our sincere sympathy to you and all the Parson family. Our thoughts are with you at this difficult time.

  38. Debbie Glavin

    June 7, 2017 at 12:17 PM

    Marion and family, Thinking of all of you at this difficult time. I can still see Jack and my dad racing at the pony races, they were such great times! Keeping you all in my prayers.

    Debbie (Millson) Glavin

  39. George and Sue Wilson

    June 7, 2017 at 12:12 PM

    Marion and family, You have our heartfelt sympathy on the loss of your husband, father and grandfather Jack. He was a nice man.Cherish your memories. Hugs and prayers, George and Sue Wilson and family

  40. Randy & Sharon Miller

    June 7, 2017 at 12:01 PM

    Dear Brenda, Clare & Family,
    So sorry to hear of the loss of your father/grandfather! He will be greatly missed by fondly remembered by many!
    Randy, Sharon & Family

  41. Leroy and Cheryl Edwards

    June 7, 2017 at 11:53 AM

    To the Parson Family Our deepest sympathies to your family,may the many memories surround you and give you comfort at this most difficult time!

  42. Liz Campbell

    June 7, 2017 at 11:22 AM

    We would like to extend our condolences to you all. We are sorry for your loss.
    Thinking of you all at this difficult time
    Liz Campbell & Ron Kennedy.

  43. Joe Arnold

    June 7, 2017 at 11:13 AM

    Amy, Chad. Ava ,Ella, Ethan along with the entire Parson family

    Our thoughts and prayers our with you. Remember all the times Jack made you smile or even laugh out loud.
    Hold these memories close to your heart he will always be with you. Talk about and share his stories often, his legacy will live on.

    Love Joe and Beth

  44. LauraLee Lightfoot

    June 7, 2017 at 10:37 AM

    Brenda, Clare and family,

    So very sorry to hear of your loss! You are in our thoughts at this most
    difficult time!!

    LauraLee, Randy and Family

  45. Marion McCarter

    June 7, 2017 at 10:14 AM

    Marion and families
    Thinking of you at this sad and difficult time. May all of the wonderful memories carry you through these dark days and those same memories will become a brightness as time passes. Hold those memories in your hearts and he will
    be with you every step along the way. Deepest Sympathy.
    Marion McCarter

  46. Charlie and Doreen

    June 7, 2017 at 9:45 AM

    Brenda , Clare and family
    We are so sorry to hear of the passing of Jack .We are sorry that we cannot be with you on Sunday as we have to go to Edmonton as Lee is not very well.
    Charlie and Doreen Browning

  47. Sue Hynes

    June 7, 2017 at 9:17 AM

    Greg & Family,

    I am so sorry to hear of the loss of your father.

    My thoughts and prayers are with you and your family.

    Sue Hynes

  48. Dave & Anne Cottel

    June 7, 2017 at 9:10 AM

    Brenda, Clare, Kim, Preston and families.
    Our deepest sympathy to you on the passing of your dad, grandpa and great grandpa. Our thoughts are with you and all your family at this sad time. Wishing you peace to bring comfort, courage to face the days ahead and loving memories to forever hold in your hearts.

    Dave & Anne Cottel

  49. Gary and Louise Heywood

    June 7, 2017 at 8:45 AM

    We are sorry to hear that Jack has passed.I know he’s fought for a long time and he was a great man . And he will be greatly missed by all of you and by a lot of people please except our deepest sympathy and may God bless you all

  50. Larry and Barb Moore

    June 7, 2017 at 8:39 AM

    Our condolences to the Parsons family on the lost of your husband, father, grandfather, great grandfather. Hold him dear in your hearts and cherish the memories you shared.

  51. Brian and Anne Johnston

    June 7, 2017 at 8:01 AM

    Our deepest sympathies to the Parson Family.
    Our thoughts and prayers are with you all during this very sad time!
    Treasure all the beautiful memories!

  52. Linda Marsden

    June 7, 2017 at 6:47 AM

    Rick and Shelley – So sorry for your loss. Lots of hugs headed your way.

  53. Doug & Betty Lynn Eckel

    June 7, 2017 at 6:41 AM

    To all the Parsons family, please accept our most sincere condolences on the loss of your dear Dad. Know that you are all in our thoughts and prayers now and in the difficult days ahead. Cherish all your wonderful memories and hold them close to your hearts. Hugs to all. โ™ฅ

  54. Kim McKay

    June 7, 2017 at 6:02 AM

    Brenda and Clare and family, I am so sorry for your loss, my deepest condolences go out to you and your family.

  55. Dave Frayne and Cathy Cade

    June 7, 2017 at 5:59 AM

    To Marion and all of the Parsons family:
    Sorry to learn of Jack’s passing. He was well known in the horse business and his talents will be missed.
    Jack always had a smile on his face and I will remember that. May your memories of him bring you comfort in the future. Our thoughts are with you.

  56. Bob & Nancy Campbell

    June 6, 2017 at 11:40 PM

    Our deepest sympathy to the Parson’s family. You are in our thoughts and prayers.

  57. Debbie & Brian Hodgins

    June 6, 2017 at 10:39 PM

    To the family….Our thoughts and prayers are with you at this difficult time…..

  58. Ron & Merna Scott

    June 6, 2017 at 10:34 PM

    Brenda,Clare,Kim & Preston
    Sorry to hear about the passing of your father ( in-law). Thinking of you.

  59. Joanne Bengough

    June 6, 2017 at 10:09 PM

    Our deepest condolences to you all at this sad time. Treasure the special memories you each have of him. Thinking of you all.
    Joe, Joanne Bengough and family

  60. Carissa & Dave Desjardine

    June 6, 2017 at 10:02 PM

    Dear Elisha, Matt, Brenda, Clare and Family… We are so sorry to hear of your great loss. May the care and love of those around you provide comfort and peace to get you through the days ahead. Our most sincere condolences, thoughts and prayers are with you all.

  61. Jim Oesch

    June 6, 2017 at 9:58 PM

    Our deepest condolences for the Parson Family for the loss of Jack, hang in there Ryan .

  62. Allan and Patty Case & Family

    June 6, 2017 at 9:38 PM

    Our sincere condolences. Cherish the memories.

  63. Ron & Karen Simpson

    June 6, 2017 at 9:15 PM

    We were sorry to hear of Jacks passing, our sympathy to Marion and family

  64. Donna Regier

    June 6, 2017 at 9:01 PM

    To Marion,Brenda,Rick,Greg,Kim and your families,
    So very sorry to hear of Jacks passing, he was a character,always making me laugh whenever I ran into him. I’ve known Jack all my life, and fondly remember babysitting for you. I got to know Greg a little while working at the arena, and he has that same mischievous grin as his dad.
    Sincerely, Donna (Heywood) Regier

  65. Jessie. Gusso. St.Amand

    June 6, 2017 at 8:49 PM

    Condolencesโ€‹ sent
    To you and the family
    So sorry for your loss

    Love.
    Jessie St.Amand daughter of Myrtle Ford Gusso

  66. Larry and Linda Dillon

    June 6, 2017 at 8:46 PM

    Thinking of you at this difficult time. Remembering all the good times will make the next few days bearable. Our deepest sympathy to you.

  67. Cathy Parsons

    June 6, 2017 at 8:23 PM

    Lisa, Chris, Ryan & Meghan,
    So very sorry to hear of your Dad/Grandpa. Please know we are thinking of ya’s all and if there is anything we can do just let us know!

    Al & Cathy

  68. Lorie & Bob Van Valkengoed

    June 6, 2017 at 8:21 PM

    To all the Parsons Gang.

    I have many a memory sharing meals at the table with Jack and all of you. I was lucky enough to be connected with your family allowing me to see all of Jacks children get married, as well as watching the grand children being born. I saw first hand the time and love Jack poured into all of you.

    He always had a smile, (a little higher on one side than the other). It was cute watching him walking around dwarfed by Ryan , and I loved to tease him about it. His eyes would light up each time he looked at Ryan, as they did with the all of you over the years.

    For a man who suffered as Jack did, I’ll offer a prayer of thanks that you were blessed with him for all these wonderful years.

    He was a treasure.

  69. Dan & Donna Overholt

    June 6, 2017 at 8:02 PM

    Our deepest sympathies to all of the Parsons family. The wonderful times and the special memories will always keep him close in your hearts. Our thoughts and prayers are with you all – and big hugs too.
    Donna and Dan

  70. Mike and JoAnne Pickering

    June 6, 2017 at 7:53 PM

    Brenda, Clare and family sorry to hear of you fathers passing, Keep you memories of happy times close to help you through this sad time!! Mike and JoAnne Pickering

  71. Ron & Karen Rupert

    June 6, 2017 at 7:40 PM

    Dear Aunt Marion and Family
    May time heal your sorrows,
    May peace replace heartaches,
    May friends ease your pain,
    And may memories be cherished forever.
    XO XO

  72. Jim Lewis

    June 6, 2017 at 7:39 PM

    Marion and families,
    My sympathies to you all in Jack ‘s passing. He will be missed by many around southwestern Ontario ‘s racetracks but remembered for his friendly chats.

  73. Cindy Beaver

    June 6, 2017 at 7:33 PM

    My deepest sympathy my thoughts and prayers are with you all.

    Gerry and Cindy Beaver

  74. Glenda Lather

    June 6, 2017 at 7:24 PM

    Sincere sympathy to Brenda and Clare, Rick and Shelley, Greg and Carrie and all of the family.
    Glenda Lather

  75. Carol Davidson

    June 6, 2017 at 7:21 PM

    We are so very sorry for your loss. Our thoughts & prayers are with you at this difficult time.
    Deepest & most sincerest sympathy,
    Carol & Craig Davidson

  76. Pam Allen

    June 6, 2017 at 6:55 PM

    Brenda, Greg, Rick and families. I am very sorry to hear of the passing of your Dad. Thinking of you at this difficult time.

  77. Jason Bourne

    June 6, 2017 at 6:41 PM

    My sincere condolences to you and your family.

  78. Jackie Ferris

    June 6, 2017 at 6:32 PM

    Kim I was so sorry to hear of your fathers passing.

  79. Jack triebner

    June 6, 2017 at 5:37 PM

    Sorry to hear about the passing of your husband jack I have always helped when ever possible

    when I visited back on the farm . I will always remember the times I visited.

    Jack triebner & betty blue .

  80. Cathy Batten

    June 6, 2017 at 5:22 PM

    To Marion & Family
    My condolences to you all at this sad time. Treasure the special memories you each have of him. Thinking of you all. Hugs.

    Cathy

  81. Eugene and Linda Webber

    June 6, 2017 at 5:11 PM

    Marion and family:
    Words, however kind, can’t mend your heartache, but those who care and share your loss wish you comfort and peace of mind. May you find strength in the love of family and in the warm embrace of friends. Please accept our deepest condolences on the passing of our neighbor Jack. RIP

    Eugene, Linda, Cheryl and Chris

  82. Jim and Paulette Parsons and famiy

    June 6, 2017 at 5:08 PM

    Dear aunt Marion and family. Our thoughts are with you today on the passing uncle jack. We will always remember the warm times we had together. We loved the passion he had for his family and for and the devotion he had all his life to his horses. Our warm thoughts will always be with you.

  83. Brian, Heather & Jordan Blackburn

    June 6, 2017 at 3:56 PM

    To the entire Parson’s family:

    Please except our heart felt condolences as you mourn the loss of your dear Jack. He will be missed by so many people who knew him. You are in our thoughts at this sad time.

  84. Alan & Leanna Merner

    June 6, 2017 at 3:49 PM

    Our deepest sympathies to the Parsons family, he’ll be deeply missed. Keep fond memories close to your hearts.

    Alan & Leanna
    Tim & Craig
    Merner

Leave a Condolence

Please share your message of condolence with the family, It will be visible to the public but your email address will not be published. Required fields are marked *

Flower

Submit a Donation

  • This field is for validation purposes and should be left unchanged.
  • Your payment options will be emailed to you.
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form
  • This field is hidden when viewing the form

Would you like to have obituaries emailed to you?

Leave Us A Review

Tell us about your Haskett Funeral Home Experience

Leave Us A Review

Like us on Facebook

Like us on FacebookHaskettfh

Need Directions?

More Obituaries

Obituaries

Obituaries

Haskett Funeral Homes

118 Dashwood Main Street, P. O. Box 47, Dashwood, Ontario N0M 1N0 โ€ข 519-237-3532
456 Main Street South, Box 1390, Exeter, Ontario N0M 1S7 โ€ข 519-235-1220
223 Main Street, Box 130, Lucan, Ontario N0M 2J0 โ€ข 519-227-4211
87 Goderich Street West, Box 1060, Seaforth, Ontario N0K 1W0 โ€ข 519-527-1390

[email protected]

Contact | Directions | Obituaries | Funeral Pre-Planning | Site Map

Copyright ยฉ 2026 Haskett Funeral Homes. All rights reserved.
Website by Go Vertical Media Group

Aftercare

Essentials Only

Our Essentials-Only service does not include our full in-person Aftercare. We provide you with the forms required to apply for the CPP Death Benefit along with our C.A.R.E. Guide checklist.

Are you curious what our full Aftercare Service offers...?

Aftercare

Our Complete Aftercare Service

Screenshot 31

Memorial Tree

Each year we hold a tree dedication ceremony at Morrison Dam in Exeter. We purchase a tree to be planted in memory of the lives lost from the previous year.

Our Service Coverage Area

Service AreaWe are always willing to go where called upon but this image shows a visual of the communities that our included in our initial transportation fee. We offer a 40km radius from any of our 5 locations (Arva (London), Exeter, Lucan, Seaforth, and Zurich). Any mileage beyond the included 40km will be charged a rate of $2.50/km (one way travel only).

Potential Additional Transportation Fees

$150 - If transport requires more than one person, additional fee charged per person required
$150 - If transport occurs outside Mon-Fri, 9-5 business hours