We Value Your Feedback

Bill and Colin

Your thoughts and experiences matter to us. This short survey can be completed anonymously or with your name attached—whichever you prefer. By sharing your feedback, you’ll help us better understand how we can serve families with compassion and care, both today and in the future.

Please take a few moments to share your insight—it’s truly appreciated.

 

Client Family Survey

Please allow for approximately 10-20 minutes for completion

Step 1 of 5

20%
How would you like to complete the survey?(Required)

Allowing us to Care for you Family

How did you hear about us? – Please select the most relevant response

Why were we selected? – Select all that apply

First Impressions

Care Team (bringing your loved one into our care)

Were you present at the time our team brought your loved one in to our care?
Not at all satisfiedSomewhat satisfiedNeutralSatisfiedExtremely satisfied
Care and compassion
Professionalism
Ability to answer questions

Funeral Director Responsible for Arrangement Conference

Which funeral director met with your family at the arrangement conference?

Strongly disagreeDisagreeNeutralAgreeStrongly agree
Empathetic
Attention to detail
Offered helpful suggestions
Worked within your budget
Clear explanations
Shared all options available
Effectively explained payment policy
Communicated effectively during and after the appointment
Did you have an event in which we hosted/attended? (visitation, service, graveside, celebration, other)(Required)

Event Staffing – memorial, funeral, celebration of life, visitation, etc…

Which event director served your family?

Does not applyNot at all satisfiedSomewhat satisfiedNeutralSatisfiedExtremely satisfied
Helpfulness
Personalized
Knowledgeable
Appearance of the deceased
Service or ceremony
Catering
Does not applyNot at all satisfiedSomewhat satisfiedNeutralSatisfiedExtremely satisfied
Our facility
Other facility(ies)
We thrive on constructive criticism in an effort to improve what we do.

Contact Information

Would like further information on the items below?
Would you consider leaving us an online Google review?

Aftercare

Essentials Only

Our Essentials-Only service does not include our full in-person Aftercare. We provide you with the forms required to apply for the CPP Death Benefit along with our C.A.R.E. Guide checklist.

Are you curious what our full Aftercare Service offers...?

Aftercare

Our Complete Aftercare Service

Screenshot 31

Memorial Tree

Each year we hold a tree dedication ceremony at Morrison Dam in Exeter. We purchase a tree to be planted in memory of the lives lost from the previous year.

Our Service Coverage Area

Service AreaWe are always willing to go where called upon but this image shows a visual of the communities that our included in our initial transportation fee. We offer a 40km radius from any of our 5 locations (Arva (London), Exeter, Lucan, Seaforth, and Zurich). Any mileage beyond the included 40km will be charged a rate of $2.50/km (one way travel only).

Potential Additional Transportation Fees

$150 - If transport requires more than one person, additional fee charged per person required
$150 - If transport occurs outside Mon-Fri, 9-5 business hours